Emergency Contacts and Procedures
If you are impacted by an emergency situation, you have a number of support resources available to you. It is important to familiarize yourself with these resources prior to your arrival in the host country, so that you can quickly respond if needed in an emergency situation.
In case of an emergency abroad, you should follow these steps:
- Get immediate help. Know the local equivalent of 911 so that you can get immediate emergency assistance. To find the local emergency phone numbers in the country(ies) you will be visiting, visit the U.S. State Department Country Information Page for your study abroad program location.
- Notify your on-site contact. Know how to reach your Faculty Director, host institution or program provider emergency contact. Someone is available to you 24/7 on-site and you should contact this person as soon as is prudent so that s/he may assist you.
- Contact your insurance provider, if the emergency is medical in nature. Students enrolled in ASU’s CISI Insurance policy should contact CISI at +1 (603) 952-2660. Students covered by other policies should be familiar with their 24/7 emergency contact protocol – ASU may not be able to communicate directly with your insurer (if you are not covered by CISI), so it is important that you know how to reach them if/when needed.
- Contact the Study Abroad Office. During regular business hours, you can reach us at + (480) 965-5965. You can call the ASU Police Department collect at +1 (480) 965-3456 at any hour of the day, to report an emergency and/or request assistance from the Study Abroad Office. Press "0" or "9" during the automated menu to be immediately connected to a dispatcher. The dispatcher who takes your call will collect information from you and immediately notify a Study Abroad Office staff member who can assist.
- Contact the nearest U.S. Embassy. Consular personnel at U.S. Embassies abroad are available 24 hours a day, 7 days a week, to provide emergency assistance to U.S. citizens. Contact information for U.S. Embassies and Consulates appears on the Bureau of Consular Affairs website. Also note that the Office of Overseas Citizen Services in the State Department’s Bureau of Consular Affairs may be reached for assistance with emergencies at +1 (202) 501-4444.
- Contact your family. If you are involved in any emergency, it is important for you to remain in contact with your family. They will be concerned about your well-being and will be anxious for regular updates from you. There is a limit to the nature and amount of information the Study Abroad Office may disclose to your parents (and/or designated emergency contacts), so it is best for those interested parties to communicate with you directly.